Appeals Process

Fair and Transparent Resolution

Overview

Infinity Quality Company is committed to ensuring a fair and transparent appeals process for all certification decisions. Any client who disagrees with a certification decision has the right to appeal within 30 days of receiving the decision.

Appeals Timeline

Appeals must be submitted within 30 days of the certification decision.

Multi-Level Review Process

1

Operations Manager Review

Initial review of the appeal by the Operations Manager who will assess the grounds for appeal and gather relevant documentation.

2

Director of Operations Review

Comprehensive evaluation by the Director of Operations to ensure all aspects of the appeal are thoroughly examined.

3

Managing Director Review

Final internal review by the Managing Director to ensure fair and impartial decision-making.

4

Accreditation Body Escalation

If the appeal is not resolved satisfactorily through internal channels, the client has the right to escalate to the Accreditation Body for final resolution.

How to Submit an Appeal

  • Submit your appeal in writing to our Operations Department
  • Clearly state the grounds for your appeal
  • Include all relevant supporting documentation
  • Provide your contact information for communication

Our Commitment

Infinity Quality Company ensures that:

  • All appeals are handled impartially and without bias
  • The appeals process does not result in discriminatory action
  • All parties involved are treated fairly and with respect
  • Decisions are based on objective evidence and standards
  • You receive timely updates throughout the appeals process

Need Assistance?

For questions about the appeals process or to submit an appeal, please contact our Operations Department:

operations@infinitycert.com.sa